Shipping Policy – Buck Masod

At Buck Masod, we believe that receiving your order of modern American classic clothing should be as seamless as the style of our pieces. This Shipping Policy outlines our commitment to fast processing, reliable delivery, and global accessibility—all backed by our promise of free shipping worldwide. We’ve designed our shipping process to align with our brand values of transparency and quality, so you always know what to expect when you shop with us.

1. Shipping Eligibility and Coverage

1.1 Global Shipping

We offer free shipping to every country worldwide—no minimum order value required. Whether you’re ordering from Los Angeles, London, Tokyo, or Sydney, you’ll never pay additional shipping fees at checkout. There are no geographic restrictions on our shipping coverage, though delivery times may vary slightly by destination (see Section 2 for details).

1.2 Eligible Products

All products available on our website (www.buckmasod.com) are eligible for our standard shipping service. This includes clothing, accessories, and limited-edition items—with no exceptions. If a product is temporarily out of stock, we will notify you via email (using the address you provided at checkout) of the expected restock date and shipping timeline before processing your order.

2. Shipping Timelines

We’ve streamlined our order processing and delivery to get your items to you as quickly as possible. Our timelines are based on business days (Monday–Friday, excluding major holidays like Christmas, Thanksgiving, and New Year’s Day).

2.1 Order Processing Time

After you place an order and receive your Order Confirmation email (sent once payment is verified and stock is confirmed), our team will process and prepare your shipment within 1–3 business days. Processing includes verifying your order details, picking the correct products (including size/style checks), packaging securely, and handing the package off to our courier partners.

Note: Orders placed after 5:00 PM PT (Pacific Time) on weekdays, or on weekends/holidays, will begin processing on the next business day.

2.2 Delivery Time

Once your order is shipped, delivery typically takes 6–12 business days to reach any destination worldwide. This timeline accounts for standard international shipping procedures (including customs clearance for international orders) and is an estimate—most orders arrive within the lower end of this range, but factors like remote locations or customs delays may extend delivery slightly (see Section 4 for details on potential delays).

2.3 Tracking Your Order

As soon as your package is shipped, we will send you a Shipping Confirmation email containing a unique tracking number and a link to the courier’s website. You can use this tracking number to monitor your package’s journey in real time—from our warehouse to your doorstep. Tracking updates may take 24–48 hours to appear on the courier’s site (due to processing delays), so we recommend checking back after this window if you don’t see immediate updates.

3. Shipping Process and Courier Partners

3.1 Courier Selection

To ensure reliable and efficient delivery, we partner with trusted global courier services, including (but not limited to) USPS, UPS, DHL, and FedEx. We select the courier based on your destination—prioritizing speed, cost-effectiveness, and package safety. For domestic U.S. orders, we typically use USPS or UPS; for international orders, DHL or FedEx is often preferred for faster customs clearance.

3.2 Packaging Standards

Your Buck Masod items are packaged with care to protect them during transit. We use durable, eco-friendly packaging materials (including recyclable boxes and tissue paper) that safeguard your clothing from damage while minimizing our environmental impact. Each package includes a packing slip with your order details (e.g., product names, sizes, order number) for easy reference.

3.3 Address Requirements

To avoid delivery delays or issues, please provide a complete, accurate, and up-to-date shipping address at checkout. This includes:

  • Full street address (including apartment numbers, suite numbers, or unit numbers—missing this information is the most common cause of delivery delays).
  • Correct city, state/province, postal/zip code, and country.
  • A valid phone number (optional but recommended—couriers may use this to contact you for delivery adjustments).

If your address is incomplete or incorrect, we may need to contact you via email to confirm details, which could extend processing time. We are not responsible for packages delivered to the wrong address due to incomplete information provided at checkout.

4. Customs, Duties, and Taxes

4.1 International Customs Clearance

For orders shipped outside the United States, your package may be subject to customs clearance procedures in the destination country. This is a standard process required by international law, and it may add 1–3 business days to the delivery timeline (depending on the country’s customs efficiency).

4.2 Duties and Taxes

While Buck Masod covers all shipping costs (global free shipping), we do not cover customs duties, import taxes, or other fees imposed by the destination country. These charges are determined by the local customs authority and are the sole responsibility of the recipient (you).

  • Before placing an international order, we recommend checking with your local customs office to understand the potential duties/taxes for clothing imports—this will help you avoid unexpected costs upon delivery.
  • Couriers may contact you to collect these fees before delivering your package. If fees are unpaid, the package may be held by customs or returned to us (in which case you will not be eligible for a refund, as the issue was due to unpaid duties).

5. Shipping Issues and Resolution

5.1 Lost or Missing Packages

If your package does not arrive within the estimated 6–12 business day delivery window, or if the tracking information shows “delivered” but you have not received the package:

  1. First, check with your local courier office—packages are sometimes held for pickup if delivery attempts fail (e.g., no one is home) or if the address is hard to locate.
  2. Ask neighbors, building managers, or mailrooms—packages may be left with them for safekeeping.
  3. If the package is still missing after 48 hours of the “delivered” status, contact our customer service team at [email protected] with your order number and tracking number. We will initiate a trace with the courier and investigate the issue.

We will resolve lost packages by either:

  • Shipping a replacement order (free of charge) if the package is confirmed lost, or
  • Processing a full refund (per our Refund Policy) if a replacement is not possible (e.g., the product is out of stock).

5.2 Damaged Packages

If you receive a package that is visibly damaged (e.g., torn box, crushed packaging), inspect the contents immediately. If the products inside are damaged, contact us at [email protected] within 48 hours of delivery, including:

  • Your order number
  • Photos of the damaged package and damaged products
  • A brief description of the damage

We will arrange for a free replacement or full refund (your choice) and may ask you to return the damaged items (with a pre-paid label) for quality control purposes.

5.3 Failed Delivery Attempts

Couriers typically make 2–3 delivery attempts before holding the package for pickup or returning it to us. If delivery attempts fail (e.g., no one is available to sign, address is inaccessible), the courier will leave a notice with instructions to collect the package or reschedule delivery. If the package is returned to us due to unclaimed delivery, we will notify you via email and offer two options:

  • Reship the package to you (free of charge), or
  • Process a full refund (minus no fees—consistent with our free shipping policy).

6. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in courier partnerships, shipping regulations, or customer needs. When we make updates, we will revise the “Last Updated” date at the top of this page and post the new policy on our website. Your continued use of our services after the updated policy is posted constitutes your acceptance of the revised terms. We recommend reviewing this policy each time you place an order to stay informed about our shipping practices.

7. Contact Us

If you have questions, concerns, or need assistance with your shipment (e.g., tracking updates, address changes, delivery issues), please contact our customer service team:

We respond to all shipping inquiries within 1–2 business days and will work with you to resolve any issues quickly.

Last Updated: 2025.09.15