Refund Policy – Buck Masod

At Buck Masod, we want you to be fully satisfied with your purchase of our modern American classic clothing. If our products don’t meet your expectations, we offer a straightforward refund process aligned with our commitment to quality and customer trust. This Refund Policy outlines the terms, conditions, and steps for requesting a refund, and it should be read alongside our Terms of Purchase (for order-related details) and Privacy Policy (for data protection).

1. Eligibility for Refunds

To qualify for a refund, your return must meet all of the following criteria:

  • Timeframe: The request for a refund must be initiated within 60 days of the delivery date of your order. We cannot process refund requests received after this 60-day window.
  • Product Condition: Returned products must be unused, unworn, and undamaged, with all original tags, labels, and packaging intact. Products that have been washed, altered, stained, or damaged (through no fault of our manufacturing) are ineligible for a refund.
  • Proof of Purchase: You must provide a valid order number (found in your Order Confirmation email) when requesting a refund. This helps us verify your purchase and process your request efficiently.
  • Complete Returns: If your order included multiple items, you may request a refund for individual items (as long as they meet the above conditions) or the entire order—partial refunds are permitted for eligible items.

2. How to Request a Refund

Follow these steps to initiate a refund:

  1. Contact Customer Service: Email our team at [email protected]. In the email, include:
  • Your full name (as it appears on your order)
  • Order number
  • Delivery date (from your shipping confirmation email)
  • The name and size of the product(s) you wish to return for a refund
  • A brief explanation of why you’re requesting a refund (e.g., “size doesn’t fit”, “change of mind”)
  1. Receive Return Instructions: Within 1–2 business days, we will respond with a pre-paid return shipping label (free of charge, as part of our global free shipping commitment) and detailed packaging guidelines. Do not ship products back without first receiving this label—unlabeled or unapproved returns may be delayed or rejected.
  2. Ship the Return: Package the eligible product(s) securely (using the original packaging if possible) and attach the pre-paid label. Drop off the package at the designated courier location within 7 days of receiving the label—delays in shipping may affect your refund timeline.
  3. Track Your Return: Keep the tracking number provided by the courier. You can use this to monitor the status of your return, and we recommend sharing the tracking number with our team (via reply email) to ensure we can locate your package once it arrives.

3. Refund Processing Timeline

Once we receive and inspect your returned package, we will process your refund according to this timeline:

  1. Inspection Period: After your return is delivered to our warehouse, our team will inspect the product(s) within 3–5 business days to confirm they meet the eligibility criteria.
  2. Refund Approval/Rejection: If the return is approved, we will send you a “Refund Confirmation” email. If the return is rejected (e.g., product is damaged), we will notify you via email with an explanation and arrange to ship the product back to you (free of charge).
  3. Refund Disbursement: Approved refunds are issued to the original payment method (e.g., credit card, PayPal) within 5–10 business days of the inspection approval. The exact time it takes for the refund to appear in your account depends on your payment provider:
  • Credit/debit cards: Most issuers process refunds within 3–7 business days, but some may take up to 10 business days.
  • PayPal/third-party processors: Refunds typically appear within 2–5 business days.

Note: If you paid via a combination of methods (e.g., gift card + credit card), the refund will be issued proportionally to each method.

4. Refund Currency and Amount

  • Currency: All refunds are issued in USD (United States Dollars)—the same currency used for your original purchase. If your payment provider applied a currency conversion fee at the time of purchase, we cannot refund that fee (this is set by your bank or payment processor, not Buck Masod).
  • Refund Amount: You will receive a full refund of the purchase price of the eligible product(s). Shipping costs for the original order are non-refundable (but since we offer global free shipping, no shipping fees were charged to begin with—your refund will equal the total amount you paid for the product(s)).
  • Promotions and Discounts: If you purchased the product(s) using a discount code, gift card, or promotion, the refund will be issued for the discounted price you paid (not the original retail price). For example, if you bought a \(100 shirt with a 20% discount (paying \)80), your refund will be $80.

5. Special Cases

5.1 Defective or Incorrect Products

If you receive a product that is defective (e.g., broken zipper, faulty stitching) or incorrect (e.g., wrong size, wrong style), please contact us at [email protected]within 7 days of delivery. We will:

  • Send a replacement product (free of charge) if the item is in stock, or
  • Process a full refund (with no need to return the defective/incorrect product, in most cases—we may ask for photos of the issue to improve our quality control).

This process is faster than our standard refund flow and ensures you receive a resolution without extra hassle.

5.2 Cancelled Orders

If you cancel an order before it has been shipped (typically within 24 hours of placing the order), we will process a full refund to your original payment method within 5–10 business days. If the order has already been shipped, you will need to follow the standard refund process outlined in Section 2.

5.3 Gift Purchases

If you received a Buck Masod product as a gift and wish to request a refund, you must provide the gift giver’s order number (with their permission) and your contact information. Refunds for gift purchases will be issued to the original payment method (the gift giver’s account), not to you. Alternatively, we can offer a store credit (in USD) to the gift recipient if preferred—please specify this in your refund request.

6. Refund Status Inquiries

If you haven’t received your refund within the 5–10 business day window after approval, or if you have questions about the status of your request:

  1. First, check your bank or payment provider’s transaction history—refunds may take extra time to post, especially for international payments.
  2. If the refund still isn’t visible, email us at [email protected] with your order number and refund confirmation number (from our “Refund Confirmation” email). We will investigate and provide an update within 1 business day.

7. Changes to This Refund Policy

We may update this Refund Policy periodically to reflect changes in our processes, laws, or customer needs. When we make updates, we will revise the “Last Updated” date at the top of this page and post the new policy on our website (www.buckmasod.com). Your continued use of our services after the updated policy is posted constitutes your acceptance of the revised terms. We recommend reviewing this policy each time you make a purchase.

8. Contact Us

For questions, concerns, or assistance with refunds, please reach out to our customer service team:

We aim to resolve all refund-related issues quickly and fairly—your satisfaction is our priority.

Last Updated: 2025.09.15